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Returns/Exchanges

Custom-designed products and model kits, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.

Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Airmodel will either issue a refund for the purchase price of your item(s) to the paypalccount used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Airmodel Products; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.

If you return an item after the 10 business day window, without a RA#, and/or Airmodel suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.

You can email at: info(at)airmodel.de or call us at 0049 (0) 6182 - 899899 Monday through Friday between 10 a.m. and 6 p.m. (West European time ).

Please note: All sales on discounted and sale items are final.


Cancellations

Airmodel Products works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 0049 (0) 6182 899899 or email us at info(at)airmodel.de  and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.