Shopping Cart
no products

Conditions of Use

Orders can be placed 24 hours a day, 7 days a week on www.airmodel.de.
Telephone orders can be placed during normal business hours, 10:00 am to 6:00 pm (West European time) Monday through Saturday (excluding major holidays) by calling 0049 (0) 6182 - 899899.

Airmodel Products
Orders
Hörsteiner Weg 1
63500 Seligenstadt
Germany

The shipping cost depending on the weight and the country of destination. 

You can make the following steps to be aware about the exact shipping costs before you place your order:

1. Logout if you are loged in. Then browse and choose your items as "Guest".  
3. Put in any address in your country. The datas are not be stored and not sent.

4. Now you see the exact amount for the shipping according to your items.
5. Stopp and do not press submitt order. 


Payment and Sales Tax

Presently, Airmodel Products accepts following payment modes:

  • money order ( payment in advance by bank remittance )
  • PayPal
  • cash in registered mail

Because of a special TAX regulation for small buissiness companies in germany our prices completely are without VAT! They are VAT exempt according to current tax regulations.
That means the price you see is the correct and final price you have to pay for an item. If parcels will be sent to countries outside of europe your customs add the normal VAT of your country automaticaly when the parcel will be delivered.


Order Status

If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. Small items such as accessories are shipped via DHL recorded parcel letter and should be delivered to the specified shippng address within five to ten days of the lead time noted.

You may also check your account for updates on the status of your order. Once an item has been shipped, this information will be reflected in your account. If you wish to speak with a customer service team member, call us at 0049 (0) 6182 - 899899 Monday through Friday between 10 a.m. and 6 p.m. (West European time) or contact us anytime via info(at)airmodel.de.


Security and Privacy

We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.

When registering as a member of www.airmodel.de, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Because members and their privacy are top priority at Airmodel Products, we use the most secure transaction software available. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 0049 (0) 6128 - 899899. One of our customer service representatives will be happy to assist you.


Terms and Conditions

When you complete the Airmodel Products member registration process, you agree to all of the terms herein. Airmodel Products may update these terms and will notify you via our newsletter or a prominent posting on this customer service page. Your continued use of Airmodel Products after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

Our manufacturers' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Airmodel will contact you before proceeding with your order.

Shipping time frames reflected in product descriptions are based on estimates. Airmodel Products reserves the right to amend product information and shipping schedules due to manufacturer delays, changing conditions and product discontinuations. In the event of a shipping delay, Airmodel Products will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

While the Airmodel works diligently to review the safety of all products, Airmodel cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Airmodel is not responsible for copyright, registration or licensing infringement of products sold on the site.


Shipping Methods and Charges

Standard shipping charges are based on DHL shipping costs.


Returns/Exchanges

Custom-designed products and model kits, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.

Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Airmodel will either issue a refund for the purchase price of your item(s) to the paypalccount used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Airmodel Products; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.

If you return an item after the 10 business day window, without a RA#, and/or Airmodel suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.

You can email at: info(at)airmodel.de or call us at 0049 (0) 6182 - 899899 Monday through Friday between 10 a.m. and 6 p.m. (West European time ).

Please note: All sales on discounted and sale items are final.


Cancellations

Airmodel Products works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 0049 (0) 6182 899899 or email us at info(at)airmodel.de  and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.



12. Hinweise für Verbraucher zur außergerichtlichen Streitbeilegung

12.1 Hinweispflicht nach der ODR-Verordnung (Art. 14 Abs. 1 ODR-VO)

Link auf die Plattform der EU-Kommission zur Online-Streitbeilegung: http://ec.europa.eu/consumers/odr

 

Meine E-Mail-Adresse lautet: info@airmodel.de

 

12.2 Hinweispflicht nach dem Verbraucherstreitbeilegungsgesetz (§ 36 VSBG)

Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle bin ich nicht verpflichtet und grundsätzlich nicht bereit.